Chandigarh, India

Vaibhav Goyal

Business Analyst Product Owner CSPO® ECBA

I help teams bridge the gap between business needs and technical solutions — gathering requirements, analyzing processes and data, and keeping delivery on track with Agile practices and disciplined QA.

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Portrait of Vaibhav Goyal, Business Analyst, wearing a grey blazer and blue shirt
Currently Business Analyst, MultiOps Pvt Ltd Since September 2020 CSPO® ECBA
  • 6 years in business analysis
  • 13+ years of professional experience
  • Certified Scrum Product Owner
  • MBA in Information Technology

About

Turning business needs into clear, workable solutions.

I am a results-driven Business Analyst with 6 years of experience analyzing business processes, gathering requirements and implementing data-driven solutions. That work is backed by 13 years of diverse professional experience, which gives me a practical blend of analytical thinking, problem-solving and cross-functional collaboration.

I work closely with stakeholders to bridge the gap between business needs and technical solutions, so that projects are executed smoothly from requirement to release.

I am looking to apply my expertise in Agile methodologies, process optimization and data analysis to drive strategic business growth and innovation in a dynamic organization.

Expertise

What I bring to a team

Core skills: Microsoft Power BI, IT Business Analysis and User Stories — supported by hands-on work in requirements, QA and process improvement.

  • Business Analysis

    Analyzing business processes and working with developers and product managers to identify the system requirements behind them.

  • Product Ownership

    A Certified Scrum Product Owner who keeps work tied to business value — estimating, prioritizing and coordinating delivery activities.

  • Data Analysis & Power BI

    Turning raw data into clear reports for senior managers and clients, with Microsoft Power BI as a core reporting tool.

  • Requirements Gathering

    Capturing business requirements and reviewing specifications and technical design documents to give teams timely feedback.

  • User Stories

    Expressing requirements as user stories that give business stakeholders, developers and testers a shared understanding of what to build.

  • Process Improvement

    Designing process-improvement initiatives that raise efficiency and reduce cost, grounded in research and performance monitoring.

  • Agile & QA

    Writing test plans and test cases, tracking defects and QA metrics, and running regression testing within Agile delivery.

  • Stakeholder Management

    Preparing reports and communication for senior management and clients, and handling difficult customer situations calmly and courteously.

Business Requirements Process Analysis Data Analysis Reporting & Dashboards Agile QA & Testing Stakeholder Management Product Ownership Process Improvement

Experience

Career timeline

From network consulting and research to business development, lending operations and business analysis — most recent first.

  1. Sep 2020 — Present Chandigarh, India
    Current role

    Business Analyst

    MultiOps Pvt Ltd

    • Liaise with internal teams, including developers and product managers, to identify system requirements.
    • Use testing analysis and documentation to facilitate changes to business systems based on business requirements.
    • Review quality specifications and technical design documents and provide timely feedback.
    • Develop, create and modify test plans and test cases.
    • Estimate, prioritize, plan and coordinate quality testing activities.
    • Prepare reports and communication for senior management and clients.
    • Test web, mobile and desktop applications for defects and compliance with requirements.
    • Track quality assurance metrics, including defect densities and open defect counts.
    • Identify, document and track bugs, and perform regression testing once they are resolved.
    • Maintain the quality of existing software applications.
    • Provide input to improve application stability and the testing process.
    • Coordinate the QA process, both individually and as part of a team.
    • Defuse volatile customer situations calmly and courteously.
  2. Aug 2019 — Aug 2020 Mohali district, India

    Business Development Manager

    Tallento.ai

  3. Nov 2015 — Dec 2018 Pune Area, India

    Manager – PL Telebinding

    Bajaj Finserv

    • Drove product profitability through loss control and management for the Personal Loan cross-sell business.
    • Designed and built process-improvement initiatives to improve efficiency and reduce cost.
    • Monitored performance and suggested corrective action.
    • Carried out budget vs. actual cost analysis.
    • Managed pricing and revenue generation.
    • Tracked product and portfolio performance.
    • Ensured compliance with policies, guidelines and processes.
    • Designed promotional campaigns in line with business strategy.
    • Identified ways to increase penetration and products per customer.
  4. Aug 2014 — Nov 2015 Pune, India

    Research Analyst

    BizKonnect

    • Conducted business analysis and research to improve business processes, networking, and sales and marketing efficiency.
    • Processed and analyzed raw data into reports for senior managers.
    • Created market research reports and made recommendations to senior managers based on the findings.
    • Defined target markets and opportunities, and provided sales intelligence.
    • Generated and qualified leads through social media and online sources.
    • Handled lead follow-ups and meeting coordination.
    • Ran marketing campaigns for clients.
    • Managed accounts, client engagement and client communication.
    • Understood and expanded client prospect ecosystems.
    • Worked with internal data suppliers on data accuracy and integrity.
    • Built an understanding of client businesses and analyzed research data.
  5. Nov 2013 — Aug 2014 Pune, Maharashtra, India

    Business Analyst

    Knoxsys Solutions Private Limited

  6. May 2011 — Jan 2012 Gurgaon, India

    Network Consultant

    Logix Net Solutions Pvt. Ltd.

Education & Credentials

Learning that underpins the work

Education

2012 — 2014

MBA — Information Technology

Symbiosis International University

2008 — 2012

B.Tech — Computer Science

Rajasthan Technical University

Certifications

  • Certified Scrum Product Owner (CSPO®)
  • Business Analysis Fundamentals
  • Red Hat Certified Engineer (RHCE)
  • The Fundamentals of Digital Marketing
  • NEN Entrepreneurship

Publication

Published work

eVault

Contact

Let’s talk.

For business analysis or product ownership roles and projects, email or call me directly, or connect on LinkedIn.

Vaibhav Goyal
Chandigarh, India